University of Pennsylvania Library
2004 Quality/Impact Survey.  How the Schools Ranked Service Priorities
View Graph
User Priorities Along Five Service Dimensions   [The dimensions are ranked from 1 (highest) to 5 (least) important]
Question 26: To help us plan for the future, rank the following aspects of library service from most to least important
		Service Dimension
		Information		Training		Staff		Technology		Facilities
		26A. Information resources, including books, journals, databases, and visual media in print and electronic form		26B. Educating users to access and eval-uate information effectively		26C. Knowledgeable staff who aid my teaching, study, and research needs		26D. Provision and support for information technologies, for example the search tools found on the Library web site and Courseware		26E. Study and teaching facilities, such as seminar rooms and group study spaces
School
ASC	rank	1		4		2		3		5
	n	34		34		34		34		34
SAS	rank	1		5		2		3		4
	n	875		875		875		875		875
DENTAL	rank	1		5		2		4		3
	n	102		102		102		102		102
GSE	rank	1		4		2		3		5
	n	153		153		153		153		153
SEAS	rank	1		5		3		2		4
	n	390		390		390		390		390
DESIGN	rank	1		4		2		3		5
	n	196		196		196		196		196
LAW	rank	1		3		2		5		4
	n	207		207		207		207		207
MED	rank	1		4		3		2		5
	n	466		466		466		466		466
NURSING	rank	1		4		2		3		5
	n	159		159		159		159		159
SSW	rank	1		4		2		3		5
	n	76		76		76		76		76
WHRTN	rank	1		4		2		3		5
	n	518		518		518		518		518
VET	rank	1		4		2		3		5
	n	118		118		118		118		118
ALL	rank	1		4		2		3		5
	n	3294		3294		3294		3294		3294