University of Pennsylvania Library
2004 Quality/Impact Survey.  Service Priorities
	User Priorities Along Five Service Dimensions   [The dimensions are ranked from 1 (highest) to 5 (least) important]
	Question 26: To help us plan for the future, rank the following aspects of library service from most to least important
Service Dimension			All	Faculty	Grad/Prfl	Ugrad
			n  3,294	n  634	n  1,506	n  1,154
Information	26A. Information resources, including books, journals, databases, and visual media in print and electronic form		1	1	1	1
Staff	26C. Knowledgeable staff who aid my teaching, study, and research needs		2	3	2	2
Technology	26D. Provision and support for information technologies, for example the search tools found on the Library web site and Courseware		3	2	3	4
Training	26B. Educating users to access and evaluate information effectively		4	4	4	5
Place	26E. Study and teaching facilities, such as seminar rooms and group study spaces		5	5	5	3